Frequently Asked Questions

How can I book a vacation rental property on your website?

To book a vacation rental property on our website, simply select your desired dates, choose the property that suits your needs, and follow the instructions to complete the online booking process. You can also contact our customer service team for assistance with your booking.

What services are included in the property rental?

The services included in the property rental may vary depending on the specific property. Generally, our vacation rental properties include bedding, towels, basic kitchen utensils, a water filter, and access to amenities such as pools, gyms, or recreation areas. Please refer to the property description for specific details.

What is your cancellation policy?

Our cancellation policy varies depending on the property and the booking dates. We recommend reviewing the cancellation terms and conditions when completing your reservation. If you have any questions or need assistance with a cancellation, please don’t hesitate to contact our customer service team.

What should I do if I encounter any problems during my stay at the property?

If you encounter any issues during your stay at one of our vacation rental properties, please contact our customer service team immediately. We are here to help and resolve any issues you may have.

Do you accept pets in the vacation rental properties?

Some of our vacation rental properties allow pets, while others do not. We recommend checking the property description to see if pets are allowed or contacting our team for more information on this policy.

How can I contact your customer service team?

You can reach our customer service team via email at elsalvadorstays503@gmail.com or by phone at 6999 8889. We are available to answer your questions and provide assistance at any time.